Our Policies

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Reservation/booking Policies

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* Please always make an appointment before making a payment!
* All services take place in Belgian time!
*  Emanuelle will contact you at the time of the scheduled appointment.
*  Please add her to your Skype contacts : gerald.m7
*  By making an appointment you are confirming your agreement to the terms and policies of this website.
 

                                                 Payment

* Please know payment is required 7 business days (Mon-frid) prior to your appointment date.
* If payment is not received 7 business days prior to your appointment you forfeit your appointment slot.

   (No reminders will be send out to remind you of the payment so make your payment in time!)
* Payments can only be made by paypal using the website.
 

                                   Cancellation/rescheduling

* If you need to cancel or change your appointment, this needs to be done at least 7 business days before the reading date or no refund will be issued.
* If your appointment is missed and you do not call in for your confirmed appointment or you are not properly prepared and miss your session time, no refund will be issued.
* If Emanuelle cannot reach you, for whatever reason within the first 15 minutes of the session, the session will be missed and no refund will be issued.
* A cancellation fee will be issued of 30 Euro with any cancellation that is not rescheduled.

                                              More Information
 

* We regret any last minute changes or cancellations that that may occur in appointment dates or prices.
* If we do need to reschedule a session at the last minute, you will be booked into the next available appointment spot.
* Prices can be adjusted at any time without notice!
* Emanuelle does not control who comes through during a session, or what messages will be delivered.
* Each client is responsible for coming to the session with an open mind, and to be open to receiving the information being presented.
* The information given during a session should NOT be substituted for any professional medical, legal, financial or psychiatric advice or guidance.
* All information is subject to the service recipient’s interpretation.
*  Each person acts on their own free will.
*  Emanuelle and Gerald are not liable regarding any action or non-action taken by the client in reference to the information presented during the session.